Summer Visitor Services Team Leader (Buckingham Palace 2022)

Royal Collection Trust
Visitor Experience
Buckingham Palace
Summer position
June 2022
October 2022
£11.66 per hour (minimum, pay review pending)
A minimum of 300 hours for the duration of the contract. You will typically be rostered to work 5 days per week, Thursday through to Monday, with your rest days usually being Tuesdays and Wednesdays.

It's inspiring the team who deliver an outstanding visitor experience.

In the 70th year of The Queen’s reign, it’s helping millions enjoy magnificent buildings and beautiful art during the Platinum Jubilee celebrations. This is what makes working for Royal Collection Trust so different.

When the doors of Buckingham Palace’s glorious State Rooms are opened to the public during the summer, hundreds of thousands of people come to visit. Our outstanding and friendly team of summer Wardens help visitors enjoy magnificent buildings and works of art at The Queen's Gallery and Royal Mews, as well as Buckingham Palace.

Supporting the Visitor Services management team, you'll make sure our Wardens are ready to meet the day's demands, offering a warm welcome to every visitor who comes through the door.

Every day, you'll engage the team in briefings, answer questions, and inspire them to deliver exceptional visitor service.

And in everything you do, you’ll aim for the highest possible levels of visitor care and security.

You’re friendly, confident, and a great communicator, with the ability to motivate a team to deliver excellent visitor service.

You’re an outstanding team player, cool and calm under pressure, and you enjoy getting the best out of people.

Comfortable working indoors or outdoors and spending most of the day on your feet, you’re also flexible enough to work weekends and evenings.

Above all, though, you know what it takes to create the kind of customer experience that leaves a lasting and positive impression.

This is your opportunity to use your supervisory skills to deliver the exceptional and experience working as part of a team in a unique and historic setting.

PLEASE NOTE: We have a number of summer vacancies at the Royal Household. Please consider which role will best suit your aims, skills and experience, as you can only submit one application.

Inclusion and Diversity matter at the Royal Household and we seek applications from the widest pool of talent. Our exceptional visitor experience is only made possible by a diverse and multitalented team who work seamlessly together.

February 2022
Vacancy Closing Date: 28/01/2022, 23:55

This vacancy is closed to applications.