Retail Manager

It's inspiring the team to deliver an exceptional customer experience.

Through permanent and seasonal shops across The Official Residencies of His Majesty The King, as well as a growing eCommerce platform, Royal Collection Trust's retail operations sell a wide range of giftware from limited edition porcelain and jewellery to postcards and souvenirs. All of the revenue from these sales is directly invested into the care and conservation of the incredible Royal Collection.

As the multi-site Retail Manager of our London shops, you will ensure that sales are driven and optimised, leading a dedicated team to deliver an exceptional retail experience. 

Key Responsibilities

• You will work as a key part of the wider Visitor Operations department, focussed on delivering excellent service at every touchpoint of the visitor journey.
• Guiding, training, and supporting your team, you will ensure that they thrive in their roles and are motivated and equipped to ensure that every customer feels welcomed in-store.
• With data at the heart of your decision making, you will set targets and budgets, manage stock levels and implement eye-catching store displays, working in close partnership with central teams.
• You will lead a significant annual increase of activity for the summer - which will include the preparation, set-up and successful delivery of our temporary garden summer shop, requiring a keen eye for detail and organisational skills. 
• Plus, on a daily basis you will ensure the secure and safe operation of the shop floors; overseeing compliance by your team of managers and staff in all retail procedures, stock movements, financial and audit processes and till and computer usage – consistency is key!

It's a busy environment and no two days will be the same. But whether you're running through opening checks ahead of a busy day, or celebrating the success of exceeding set budgets, you'll be the driving force behind the continuous improvement of our London Retail business.  

Essential Criteria:

• You will be a retail professional with the ability of driving sales through exceptional customer service and commercial focus, keen to develop your career further in a new environment.
• You will have previous experience of budgeting and target setting, with proven ideas and methods to exceed sales goals and KPIs in a target-driven environment.
• Proven numeracy and IT skills with a working knowledge of Outlook, Word and Excel will also be important.
• You will have a creative approach to creating visually attractive displays and ensuring our shops are presented in a professional and engaging way for customers.
• With good judgement and initiative, you can be relied upon to work flexibly and effectively even when deadlines are challenging and circumstances change.
• With strong leadership skills, you will be familiar with recruitment and training processes, and eager to lead a team from the front, developing and encouraging those around you to get the best out of them.
• A natural team player, with a clear communication style and collaborative approach, you will be confident building relationships with a wide range of people.
• Above all, you know what it takes to create the kind of customer experience that leaves a lasting and positive impression.

What we offer:

We know that to deliver our best work; we need to feel at our best. That’s why at the Royal Household we offer a generous benefits package designed to support your wellbeing and life priorities.

• Enjoy 25 days annual leave, rising to 30 days (plus bank holidays) dependent on the length of time you have worked for us.
• Our excellent non-contributory pension plan (we’ll contribute 15% and you can contribute more if you wish) is highly valued by our employees, as is complimentary lunch on-site to keep you fuelled throughout the day.
• We also offer a range of leave options to support your life priorities, such as parental pay and leave and volunteering days, as well as benefits to support your physical and mental wellbeing.
• Other perks include 20% off at our Royal Collection Trust Shops and complimentary admission tickets across all our locations, along with many more exclusive employee discounts.

Find out more about the full range of benefits available to our employees here.