Systems Analyst and Projects Assistant

It’s expanding your technical know-how, and our digital reach.

It's becoming part of something special, and it's helping millions enjoy magnificent buildings and works of art. This is what makes a career at Royal Collection Trust so different.

Every year more than two million people come to visit Royal Collection Trust visitor sites.  Our online platforms are key to engaging a worldwide audience with the Collection and visitor experiences.

Joining our resourceful and dedicated team, you'll provide technical knowledge and support for our digital infrastructure, with a particular focus on ticketing and CRM.

You'll be the main point of contact for any escalated, 2nd line technical queries relating to our systems.

You'll diagnose faults and decide how best to resolve each problem, providing an efficient and helpful service to keep our systems operating smoothly at all times.

Support is only half the story. Whilst you help maintain our systems, you'll be looking for new ways to improve our service delivery. You'll be involved in a range of technical projects that will develop and enhance our ticketing platform.

Balancing technical support and project work will be a challenge, but the variety of work will broaden your technical skills and expertise.

Most importantly of all, knowing that you're playing a part in providing our customers with an exceptional experience will inspire and motivate you.

Digitally fluent, you’ll ideally have some experience of providing application support and an understanding of ticketing and CRM systems. However, it's your passion for IT and dedication to delivering exceptional customer service that will make you stand out.

Keen to learn and develop your skills in technical project management you will be a self-starter with a ‘can-do’ approach.

Analytical and determined, with a keen eye for detail, you enjoy solving problems and identifying system improvements.

Highly organised, yet able to adapt to changing needs as they arise, you’ll be able to manage a varied workload in a fast-paced and busy environment.

With initiative and good judgement, you work well independently.

But you’re at your best working as part of a team, and as an effective communicator you’ll build collaborative relationships with a range of people.

But more than anything, you'll bring an enthusiasm to learn and be keen to make the most of this opportunity.