Information and Records Management Lead

It’s developing your skills whilst pushing our systems forward.

It's knowing you’re helping to keep everyone’s information protected it's being a part of the professional business behind the monarchy. This is what makes working for the Royal Household exceptional.

Joining our Information Security, Privacy and Records team, you’ll lead the design, development, and delivery of records lifecycle management across the organisation.

From shaping the systems and tools we use, including MS SharePoint, to ensuring effective procurement, use, and retirement of information assets, you’ll make records management an accessible and valuable process for all staff.

As a trusted advisor, you’ll guide colleagues on compliance with records and information legislation and play a key role in delivering the Household’s records management strategy.

The scale and significance of our information will challenge you to think differently and develop practical, future-ready solutions.

Key Responsibilities

• Advise senior leadership and colleagues on Information and Records Management across the Royal Household.

• Lead the design and delivery of records management processes, including MS SharePoint implementation.
• Develop and drive targeted business plans aligned with organisational priorities and strategies.
• Develop existing policies, strategies, and retention schedules to improve records management and compliance.
• Champion best practice by embedding information management into key programmes and change initiatives.
• Provide clear guidance and expert advice on information governance to staff at all levels.
• Foster a culture of compliance and engagement through close collaboration with internal stakeholders.
• Deliver improvements that enhance the discoverability and value of our information assets.
• Work with the Royal Archives, and the Data Protection and Information Security teams to develop digital archiving, strengthen data protection, and mitigate information risk.

Essential Criteria

• With a professional qualification in a related field - you’ll have hands-on experience of implementing records management tools and archive solutions in a digitally complex organisational environment.
• You’ll have an excellent knowledge and understanding of Records Management legislative requirements, best practice, and practical aspects of delivering an effective records management operation.
• This, along with experience of Microsoft 365 applications, including SharePoint, means you’ll confidently manage information across platforms to support security and compliance.
• You’ll also have experience in change and project management disciplines, and a track record of leading on impactful initiatives.
• With excellent communication skills and proven experience engaging stakeholders, including senior leaders, you’ll build trusted relationships that support effective, organisation-wide information management.
• Flexible and open to change, you’ll adapt quickly and contribute confidently in evolving environments.
• With a collaborative mindset, you’ll value the varied expertise of your colleagues and enjoy working with the wider team to achieve shared goals and exceptional results.

We know that to deliver our best work; we need to feel at our best. That’s why at the Royal Household we offer a generous benefits package designed to support your wellbeing and life priorities.

• Enjoy 25 days annual leave, rising to 30 days pro rata (plus bank holidays) dependent on the length of time you have worked for us.
• Flexible and hybrid working varies across different roles, and we’ll discuss the options available to you that will suit both your job requirements and individual preferences.
• Our excellent non-contributory pension plan (we’ll contribute 15% and you can contribute more if you wish) is highly valued by our employees, as is complimentary lunch on-site to keep you fuelled throughout the day.
• We also offer a range of leave options to support your life priorities, such as parental pay and leave and volunteering days, as well as benefits to support your physical and mental wellbeing.
• Other perks include 20% off at our Royal Collection Trust Shops and complimentary admission tickets across all our locations, along with many more exclusive employee discounts.

Find out more about the full range of benefits available to our employees here.