Pass Officer

It's helping to protect one of the world's most famous institutions.

It's working in a team with a shared and unique purpose, and it’s joining the professional business behind the monarchy. This is what makes working for the Royal Household exceptional.

As an official Royal residence, Buckingham Palace is very much a working building, welcoming thousands of visitors and guests each year, as well as the busy daily traffic of employees, contractors and deliveries. Based in our Pass Office, you’ll play a key role in helping to maintain a safe and secure environment for everyone. This will include:

• Warmly welcoming visitors as a first point of contact, verifying their identity and issuing passes.
• Managing our visitor access system and processing security checks in accordance with vetting and access procedures.
• Liaising with a wide range of stakeholders to deliver access control and accreditation support for official events.
• Carrying out other general duties to support point of entry requirements.

You will be based in London with travel to Windsor Castle expected.

• Previous administrative or customer services experience.
• Good IT skills and the ability to quickly learn new software packages, coupled with accurate data entry skills.
• Strong inter-personal and customer service skills able to confidently communicate with a wide range of people.
• With excellent planning and organisational skills, you can remain calm and prioritise work to meet tight deadlines on a regular basis, particularly in support of large events.
• With an enquiring approach and high levels of initiative, after training you’ll be able to apply judgment and make decisions independently.
• Able to work at pace and with attention to detail you can accurately process large volumes of information.

We know that to deliver our best work; we need to feel at our best. That’s why at the Royal Household we offer a generous benefits package designed to support your wellbeing and life priorities.

Enjoy 25 days annual leave, rising to 30 days (plus bank holidays) dependent on the length of time you have worked for us.

Our excellent non-contributory pension plan (we’ll contribute 15% and you can contribute more if you wish) is highly valued by our employees, as is complimentary lunch on-site to keep you fuelled throughout the day.

Flexible and hybrid working varies across different roles, and we’ll discuss the options available to you that will suit both your job requirements and individual preferences.

We also offer a range of leave options to support your life priorities, such as parental pay and leave and volunteering days, as well as benefits to support your physical and mental wellbeing.

Other perks include 20% off at our Royal Collection Trust Shops and complimentary admission tickets across all our locations, along with many more exclusive employee discounts.

Find out more about the full range of benefits available to our employees here.