Visitor Services Assistant/Warden (Palace of Holyroodhouse)

Royal Collection Trust
Visitor Experience
the Palace of Holyroodhouse
£9.45 per hour, plus lunch and training provided
Full-time, approximately 40 hours per week. You will typically be rostered to work over 5 days, Monday to Sunday, including regular weekends.

It's starting everyday conversations in magnificent surroundings.

It's inspiring people to learn something new. And it's about working as a team to bring this unique collection to life. This is what makes working for Royal Collection Trust so special.

Every year thousands of people from around the world visit the Palace of Holyroodhouse.

Joining a diverse and enthusiastic team, with a real passion for customer care, you'll be engaging with every visitor who comes through the door.

Helping to make their experience unforgettable, you'll greet visitors with a friendly and warm welcome.

Not only will you answer their questions and provide information to enrich their visit, for some of our visitors your challenge will be to devise, and deliver, first-class guided tours.

And in everything you do, you’ll aim for the highest possible standards of visitor care and security.

With friendly professionalism and the ability to communicate well with all kinds of people, you’ll excel in Visitor Services.

You’re an outstanding team player who is able to work effectively even when things get busy and remain calm under pressure.  

You'll also be able to think on your feet, a key skill, considering you'll never know what the next question may be.

And, above all, you know what it takes to create the kind of customer experience that leaves the lasting and positive impression.

This is your opportunity to use your personality and customer service skills to deliver the exceptional.

We have permanent and 6 month fixed term opportunities available, both starting at the beginning of April 2020. Please specify in your application whether you wish to apply for a permanent or fixed term role.

w/c 20 January 2020
Vacancy Closing Date: 15/01/2020, 23:55

This vacancy is closed to applications.