Summer Visitor Services Team Leader (Buckingham Palace 2020)

Royal Collection Trust
Visitor Experience
Buckingham Palace
Summer position
June 2020
September 2020
£11.56 per hour, plus lunch and training provided
A minimum of 300 hours for the duration of the contract. You will typically be rostered to work over 5 days per week, Monday to Sunday, including regular weekends.

It's inspiring the team who deliver an outstanding visitor experience.

It’s the collaboration and the community spirit. And it’s helping millions enjoy magnificent buildings and beautiful art. This is what makes working for Royal Collection Trust so different.

When the doors of Buckingham Palace’s glorious State Rooms are opened to the public each August and September, hundreds of thousands of people come to visit. Our outstanding and friendly team of summer Wardens help visitors enjoy magnificent buildings and works of art at The Queen's Gallery and Royal Mews, as well as Buckingham Palace.

Supporting the Visitor Services management team, you'll make sure our Wardens are ready to meet the day's demands, offering a warm welcome to every visitor who comes through the door.

Every day, you'll engage the team in briefings, answer questions, and inspire them to deliver exceptional visitor service.

And in everything you do, you’ll aim for the highest possible levels of visitor care and security.

Friendly, outgoing and a great communicator, with the ability to motivate a team to deliver excellent visitor service, you’ll fit right in.

You’re an outstanding team player, cool and calm under pressure, and you enjoy getting the best out of people.

Comfortable working outdoors and spending most of the day on your feet, you’re also flexible enough to work evenings and weekends.

Above all, though, you know what it takes to create the kind of customer experience that leaves a lasting and positive impression.

This is your opportunity to use your personality and supervisory skills to deliver the exceptional.

PLEASE NOTE: We have a number of summer vacancies at the Royal Household. Please consider which role will best suit your aims, skills and experience, as you can only submit one application.

February 2020
Vacancy Closing Date: 31/01/2020, 09:00

This vacancy is closed to applications.