Helpdesk Manager (Maternity Cover)

It's providing the support to build on centuries of history.

It’s being valued for the role that you play. And it's joining the professional business behind the monarchy. This is what makes working for The Royal Household so different.

Joining the team responsible for the maintenance and upkeep of the world famous buildings across the Royal Estate, you’ll take on a role of real variety.

You’ll lead on the continued development and management of the Computer Aided Facilities Management (CAFM) system, which is key to delivering an essential maintenance service.

In a fast-paced environment, you’ll manage reporting on the operational performance of all Specialist Term Contracts including developing and undertaking audit and inspections, and reporting on service levels and KPI’s.

The development of the CAFM system will be an important part of your role. You’ll engage with stakeholders across the organisation to tailor the system to best suit our needs.

But beyond this, you’ll also manage the Property ‘helpdesk’ for both London and Windsor and lead a small team of dedicated administrators who oversee maintenance works across the Royal estate.

With a customer focus in all you do, you’ll ensure every query is handled effectively, and issues are resolved in a timely and efficient way.

You’ll be a conduit for contractors and internal colleagues alike, ensuring that all planned and preventative maintenance (PPM) is carried out seamlessly and without a hitch.  

No two days will be the same, which will grow your knowledge and experience. And providing support at the heart of institution will inspire you to deliver.

With previous experience of managing a Property helpdesk, and ideally   with a background in mobilising and managing a CAFM helpdesk, you’ll be ready to hit the ground running.

With a collaborative, team-focused approach and having supervised people before, you're able to motivate and inspire others to deliver an exceptional service.

Perceptive and resourceful with plenty of initiative, you'll use your problem solving abilities to assess issues as they arise and react effectively.

Your organisation skills will be absolutely vital, enabling you to effectively plan, prioritise and deliver multiple strands of works with varying timescales.

You’re also a highly skilled and adaptable communicator which will prove vital, as you’ll be working with a range of different people, and also preparing written work for variety of different purposes.

Above all, with a customer focus in all that you do, you'll be eager to work alongside colleagues in order to deliver exceptional support to this unique organisation.

In return you will be rewarded with a comprehensive benefits package, including 33 days holiday (inclusive of Bank Holidays), a 15% employer contribution pension scheme (with the option for flexibility - to increase contributions or draw down as salary), lunch provided, with training and   development, as well as a range of recreational facilities.