Retail and Admissions Assistant (Palace of Holyroodhouse)

It’s knowing that your customers left with more than just wonderful memories.

It’s the collaboration and the community spirit. And it’s helping millions enjoy magnificent buildings and beautiful art. This is what makes working for Royal Collection Trust so different.

Every year thousands of people from around the world visit the Palace of Holyroodhouse, exploring its rich history, and the treasures on display. Whether you're selling the ticket that starts it all, or the gift that provides the perfect ending, you'll be a vital part of each visitor's experience.

As part of our outstanding and friendly team, you’ll provide far more than just sales. You'll engage with your customers, answer their questions, and open their eyes to the other experiences and products we offer.

And in all that you do, you’ll aim to deliver a truly memorable level of customer service.

Friendly, outgoing and able to deliver ambitious sales targets and extraordinary customer service, you’re exactly who we’re looking for.

You’ve worked in sales in a busy retail setting or customer-facing role before, so you're an exceptional communicator.

You have a warm and lively personality, and you're an outstanding team player too, who is able to work effectively even when things get busy.

And above all, you know what it takes to create the kind of customer experience that generates sales and leaves a lasting and positive impression.

This is your opportunity to use your personality and passion for customer service to deliver the exceptional.

We have full time and part time (2 days per week, ideally over the weekend) opportunities available. Please specify in your application whether you wish to apply for a full time or part time role.