Summer Visitor Services Assistant / Warden (Buckingham Palace 2023)

Royal Collection Trust
Buckingham Palace
Summer position
June 2023
September 2023
£11.95 per hour
A minimum of 300 hours for the duration of the contract. You will typically be rostered to work 5 days per week, Thursday through to Monday, with your rest days usually being Tuesdays and Wednesdays. Requests for part-time contracts will be considered.

Since 1993, every summer the doors of Buckingham Palace's glorious State Rooms have been opened to the public for hundreds of thousands of people to visit. Joining our welcoming and highly professional Visitor Services team, you'll make their experience special.

We look forward to welcoming visitors again in 2023 and in the year of The King's coronation, you’ll have the opportunity to join the team who help millions enjoy the State Rooms at Buckingham Palace.

As a Warden, you'll welcome visitors from around the world, answering their questions, enriching their visit and ensuring the safety of the site. You'll receive full training so that you gain the skills to excel in your position and enjoy a fulfilling summer.

What you’ll be doing:

  • Welcome visitors and provide them with information about our sites.
  • Provide excellent customer service, always maintaining a friendly and professional service.
  • Ensure the safety and security of the visitors and the site.
  • Carry out the duties of your dedicated ‘home-zone’ along the visitor route (Visitor Entrance, Security, Audio Baggage, Access or Garden) as well as working in the magnificent State Rooms.
  • Work as a team to ensure the smooth flow of visitors through the route.

What you’ll bring:

  • A friendly and professional attitude
  • Excellent communication and customer service skills
  • Team player, able to work flexibly and adapt to daily needs
  • Comfortable working on your feet, both indoors and outdoors
  • Ability to work in a busy environment

What we offer:

  • £11.95 per hour
  • Free sandwich lunch
  • Full training offered prior to opening to the public (included in the contract dates)
  • Uniform provided
  • A dedicated and social team

Want to find out more? Please visit our ‘Summer Jobs’ webpage and hear from past summer employees.

PLEASE NOTE: We have a number of summer vacancies at the Royal Household. Please consider which role will best suit your aims, skills and experience, as you can only submit one application.

Selection processes are likely to be held throughout February 2023.

Inclusion and Diversity matter at the Royal Household and we seek applications from the widest pool of talent. Our exceptional visitor experience is only made possible by a diverse and multitalented team who work seamlessly together.

February 2023
Vacancy Closing Date: 12/02/2023, 23:55

This vacancy is closed to applications.