Assistant Retail Manager

It's inspiring the team to deliver an exceptional and unforgettable customer experience.

It’s the collaboration and the community spirit. And it’s playing a part in helping thousands enjoy magnificent buildings and beautiful art. This is what makes working for Royal Collection Trust so different.

Windsor Castle is one of the oldest and largest occupied castles in the World, attracting thousands of visitors annually to learn about its fascinating history, modern day use and view amazing items from the Royal Collection.

Working across our four permanent onsite shops, plus seasonal outlets, you’ll help to lead our exceptional front-line retail team to maximise sales and offer an outstanding service to every customer who comes through the door.

Key Responsibilities:

• Lead and motivate the Retail Assistant team to drive sales and exceed performance targets across all retail locations consistently.
• Support the delivery of a customer first approach and ensure appropriate service standards are provided across all shopfloors.
• Working alongside the Deputy Retail Manager, to manage staffing levels, rotas and duties, recruitment, training, and the ongoing performance development of the Retail Assistants.
• As a point of escalation for the team, resolve issues and queries and provide relevant advice and guidance where appropriate.
• Oversee a range of operational management on the shop floor including stock control, visual presentation standards, compliance with legal requirements, as well as health, safety, and security procedures.
• Act as the Retail Duty Manager on rotation and deputise for the Deputy Retail Manager when required.

Essential Criteria:

• With outstanding management and supervisory skills, you can inspire, mentor and motivate a diverse team of individuals within a busy fast-paced environment.
• Previous retail experience with a track record of maximizing sales through exceptional customer service.
• Excellent communication and interpersonal skills, with the ability to liaise effectively with customers, colleagues as well as internal and external stakeholders from a variety of backgrounds.
• Flexible and reliable, you can think on your feet, work effectively under pressure and to set deadlines.
• Ability to quickly understand and use various retail technology and software packages including till operating systems.

Although predominantly based at Windsor Castle, you will also be required to travel to other Royal residences on occasion.

We know that to deliver our best work; we need to feel at our best. That’s why at the Royal Household we offer a generous benefits package designed to support your wellbeing and life priorities.

Enjoy 25 days annual leave, rising to 30 days (plus bank holidays) dependent on the length of time you have worked for us.

Our excellent non-contributory pension plan (we’ll contribute 15% and you can contribute more if you wish) is highly valued by our employees, as is complimentary lunch on-site to keep you fuelled throughout the day.

We also offer a range of leave options to support your life priorities, such as parental pay and leave and volunteering days, as well as benefits to support your physical and mental wellbeing.

Other perks include 20% off at our Royal Collection Trust Shops and complimentary admission tickets across all our locations, along with many more exclusive employee discounts.

Find out more about the full range of benefits available to our employees here.