Systems Support Supervisor

The Royal Household Systems Support team is responsible for providing exceptional customer service and desktop support to approximately 1,700 users.

As a Systems Support Supervisor you will be responsible for supervising a team of System Support Officers, providing the highest levels of support to IT service users across all Royal Households.

You will be problem solving on a day-to-day basis, using your knowledge of IT computer programs and equipment to guide the support team and resolve escalated queries, ensuring that all technical queries are dealt with in an effective and timely manner.

Playing a fundamental role in the supervision of the Systems Support Officers, you will organise staff rotas, review weekly statistics and invest in the ongoing performance and development of the team.

In this full and challenging role you will ensure user satisfaction throughout the Royal Household's user community.

With significant experience of working in a fast-paced IT Helpdesk environment using a computerised call-logging system, you will have a methodical and accurate approach to problem solving.

You will hold a degree in a technical discipline and will be able to demonstrate good knowledge of computer hardware maintenance and terminology, with a working understanding of the MS Office suite and Windows 7.

With previous supervisory experience, you will be confident in providing daily support and guidance to those within your team.

With your exceptional customer service and communication skills, you will have the ability to explain technical problems to users at all levels of ability, and maintain excellent relationships with a number of key senior figures within the organisation.

In return you can look forward to a comprehensive benefits package, including a 15% employer contribution pension scheme, 33 days annual leave (including bank holidays), free lunch and access to a range of options to support your continuous professional development.