Service Desk Analyst

Privy Purse and Treasurer’s Office
IT & Telecommunications
Buckingham Palace
£22,000.00 per annum. Package includes 15% employer contribution pension scheme, plus benefits.
37.5 hours per week

It's the IT platform to launch an amazing career.

It's being encouraged to take on new challenges. And it's joining the professional business behind the monarchy. This is what makes working for the Royal Household so different.

In this role you'll be responsible for far more than just password resets. Joining our experienced IT team, you'll provide first and second line deskside support to over 1,700 diverse users of network, software and hardware related services, across multiple locations.

Customer service is at the heart of all we do. As the first point of contact for a vast range of queries, you'll push yourself to resolve issues quickly and to a high standard, learning from those around you.

The volume and scope of queries will stretch you and you'll decide how to best handle each one, either investigating and resolving it yourself, or escalating it to another team.

Although your starting point will be to provide best practice helpdesk support, as you gain experience and develop your skills, you'll be trusted to take on much more. It's a busy team and you'll be encouraged to support projects that are of interest to you, whether it be implementing ticketing systems, recording hardware and software additions or configuring portable devices.

And as you support others, you'll have exceptional opportunities to develop your own skills. We don't stand still here; and you'll be encouraged to make an impact at the heart of this world-famous institution.

Digitally fluent and with a passion for IT Systems, you'll bring a basic level knowledge of computer components and terminology, and a good working knowledge of Microsoft Office 2016 applications (Word, Excel, PowerPoint, Outlook),Microsoft Windows 7 & 10, and an appreciation of Office 365.

But in this customer facing role, equally important are your communication skills and confidence in dealing with a range of people.

To excel, you'll be a natural problem solver with an analytical mind and thrive on the challenges that come your way.

Organised and pro-active, with lots of initiative and an ability to work at pace, you'll juggle a varied workload, effectively balancing priorities and deadlines.

What's more, with a high volume of daily calls, you'll need a keen eye for detail to ensure records are accurate and up-to-date.

We're also interested in your people skills. You're at your best working in a team and can quickly build relationships virtually and face-to-face.

But more than anything, you'll be committed to developing a career in IT, bring an enthusiasm to learn and be keen to make the most of this opportunity.

Vacancy Closing Date: 01/05/2019, 23:55

This vacancy is closed to applications.