Operations Assistant

Master of the Household’s Office
Central office
Windsor Castle

It’s the collaboration and the community spirit, and it’s helping to deliver extraordinary service in incredible surroundings. This is what makes working for the Royal Household so different.

Every year Windsor Castle hosts a wide range of Royal events, from investitures and receptions to the historic Garter Day, and it welcomes thousands of visitors and school groups through its doors. It’s home to many of our specialist teams, including the Royal Library and Archives, craft and conservation studios, and the Royal Mews, as well as housing residents across the wider Estate.

With this variety comes a strong sense of community and a very busy schedule. The Superintendent’s Office sits at the heart of the Castle community and is responsible for all operational co-ordination and liaison.

You’ll provide essential support to the small team, helping to facilitate the programme of events, respond to queries, troubleshoot issues and actively deconflict site-wide activities. No two days will be the same and the pace and variety will challenge you. But as a natural communicator, able to think on your feet and work with others to deliver, you’ll make an impact as part of this unique and rewarding team.

Key Responsibilities

  • Build and maintain good working and collaborative relationships with all internal and external stakeholders.
  • Facilitate the delivery of the Royal Household Events Programme.
  • Assist with the delivery of complex logistics and administration for large-scale events.
  • Be the local lead on environmental and sustainability activities.
  • Assist with business continuity and emergency planning and act as the Incident Co-ordinator.
  • Be the site point of contact for Health and Safety and support the development of Risk Assessments.
  • Co-ordinate all stakeholders in support of site-wide salvage activities.
  • Deputise for the Operations Manager.

Essential criteria

  • Have a high level of ability to plan and organise activities to achieve excellent results.
  • Have demonstrable first-rate written and inclusive verbal communication skills and an attentiveness to detail.
  • Have experience in co-ordinating routine activities and other projects.
  • Be able to form effective working relationships and able to work collaboratively with others to achieve shared goals.
  • Be willing and able to respond to change positively by adopting an adaptable and flexible approach.

We know that to deliver our best work; we need to feel at our best. That’s why at the Royal Household we offer a generous benefits package designed to support your wellbeing and life priorities.

Enjoy 25 days annual leave, rising to 30 days (plus bank holidays) dependent on the length of time you have worked for us.

Our excellent non-contributory pension plan (we’ll contribute 15% and you can contribute more if you wish) is highly valued by our employees, as is complimentary lunch on-site to keep you fuelled throughout the day.

We also offer a range of leave options to support your life priorities, such as parental pay and leave and volunteering days, as well as benefits to support your physical and mental wellbeing.

Other perks include 20% off at our Royal Collection Trust Shops and complimentary admission tickets across all our locations, along with many more exclusive employee discounts.

Find out more about the full range of benefits available to our employees here.

Vacancy Closing Date: 04/03/2024, 23:55

This vacancy is closed to applications.