eCommerce and Customer Service Administrator

Royal Collection Trust
Visitor Experience
St. James’s Palace

It's generating online sales to help preserve one of the world's largest art collections

It's never standing still. And it's playing a vital role in helping millions enjoy magnificent buildings and works of art. This is what makes working for Royal Collection Trust so special.

Through our permanent and seasonal shops, and a growing eCommerce platform, our retail operation generates revenue that is directly invested into the care and conservation of The Royal Collection.

The eCommerce team works to grow retail audiences both in the UK and in emerging overseas markets, to raise awareness and increase revenue to help fulfil the charitable aims of The Royal Collection Trust.

Key responsibilities

  • To ensure customer return requests are processed promptly.
  • To monitor social media comments and respond to any customer queries.         
  • To be familiar with retail till and stock management functions and be able to process transactions accurately.
  • To liaise directly with couriers to ensure international customs queries and any other shipping issues are dealt with promptly.
  • To provide administrative support for all eCommerce suppliers in the form of purchase orders, setting up new contractors and arranging any necessary contracts and payments.
  • To process eCommerce section expenses and submit to these to Finance each month.
  • To follow updates and key events on the intranet and cascade information.

Whether you’re creating content or submitting expenses, you’ll strive for high standards in all that you do, showcasing the Royal Collection to its full potential.

Essential Criteria

  • Have excellent communication skills with the ability to build good internal and external relationships.
  • Be well organised with previous administrative experience, preferably within a fast-paced retail environment.
  • Understand and deliver exceptional customer service maintaining a professional manner even when under pressure.
  • Be highly self-motivated with the ability to work without supervision but also enjoy working as part of a team.
  • Possess good IT skills, including MS Word and Excel

We know that to deliver our best work; we need to feel at our best. That’s why at the Royal Household we offer a generous benefits package designed to support your wellbeing and life priorities. 

Enjoy 25 days annual leave, rising to 30 days (plus bank holidays) dependent on the length of time you have worked for us.

Our excellent non-contributory pension plan (we’ll contribute 15% and you can contribute more if you wish) is highly valued by our employees, as is complimentary lunch on-site to keep you fuelled throughout the day.

We also offer a range of leave options to support your life priorities, such as parental pay and leave and volunteering days, as well as benefits to support your physical and mental wellbeing.

Other perks include 20% off at our Royal Collection Trust Shops and complimentary admission tickets across all our locations, along with many more exclusive employee discounts.

Find out more about the full range of benefits available to our employees here.

Vacancy Closing Date: 03/03/2024, 23:55

This vacancy is closed to applications.