Learning Bookings Co-ordinator

It's bringing people closer to magnificent history.

It's the freedom to take on new challenges. And it's helping millions enjoy magnificent buildings and beautiful art. This is what makes working for Royal Collection Trust so special.

People from all over the world visit Buckingham Palace, Windsor Castle and the Palace of Holyroodhouse in Edinburgh. Our Ticket Sales & Information team plays a vital part in each visitor's experience, handling thousands of telephone calls and selling over two million tickets every year.

As part of this highly professional and dedicated team, you'll be the person arranging visits and selling tickets for the diverse learning activities across our sites.

You'll be the first point of contact within the office for enquiries relating to Learning Bookings by e-mail and telephone, ensuring every customer is responded to helpfully and efficiently.

In this fast paced and challenging role, you'll provide vital administrative and operational support, collating weekly learning bookings and monthly statistics reports.

You'll also be proactive in building long term relationships with internal and external stakeholders.

From tailored schools sessions to regular tourist tours, coordinating our varied large group bookings will stretch you, but you'll be eager to take on the responsibility. And in all that you do, you'll aim to provide the highest level of customer care.

You might have some relevant experience, either in a ticketing environment or with learning groups. However, it's your dedication to delivering exceptional customer service that will make you stand out.

A capable and organised administrator, you'll be confident in dealing with figures and can use a variety of systems, including databases and Microsoft Office and looking to develop your skills in this area further.

Well-organised with a real eye for detail, you can deliver accurate work to frequently tight deadlines.

With initiative and good judgement, you're able to work independently, managing a varied workload in a fast-paced and busy environment. And with a proactive approach, you're at your best working in a target driven environment.

A natural communicator, you enjoy working in a team and can liaise with customers, colleagues and external stakeholders alike.

Above all, you know what it takes to create the kind of booking experience to bring return custom, time and time again.