Assistant Visitor Services Manager

Royal Collection Trust
Visitor Experience
the Palace of Holyroodhouse
Permanent
£24,000 per annum
37.5 per week, Monday to Sunday

It's inspiring the team who present magnificence every day.

It's the collaboration and the community spirit. And it's presenting one of the world's greatest art collections. This is what makes working for Royal Collection Trust so different.

Our outstanding Visitor Services team help thousands of visitors, from around the world, to enjoy beautiful works of art and the magnificence of the Palace of Holyroodhouse every year.

Helping to lead the front line team, you'll make sure they are ready to meet the day's demands, offering a warm welcome to every visitor who comes through the door. Every day, you'll engage them in briefings, co-ordinate roles and be the first port of call for any queries.

You'll train, motivate and guide your team, monitor their progress and support ongoing personal development, inspiring them to deliver their very best.

You'll also oversee the day-to-day operations on site, including visitor route access, security and presentation, as well as helping to organise special events and tours.

It's a busy environment and no two days will be the same. But whether you're running through opening checks ahead of a busy day, or recruiting new talent for your team, you'll be the driving force behind a truly memorable visitor experience.


Friendly, outgoing and professional, with the ability to motivate a team to deliver excellent visitor service, you’ll fit right in.

You'll already have some experience managing a team, preferably in a customer-facing environment.

You're an outstanding team player who is confident communicating with all kinds of people and enjoys getting the best out of them.

Cool and calm under pressure, you can be relied upon to work flexibly and effectively even when things get busy.

Along with an organised approach, and excellent IT skills, you'll be able to manage and adapt to a varied workload, both in the office and on the visitor route.

Above all, you know what it takes to create the kind of customer experience that leaves a lasting and positive impression.

This is your opportunity to develop your manegerial skills and help to deliver the exceptional.

Interviews will be held w/c 11 November 2019
Vacancy Closing Date: 23/10/2019, 23:55