Assistant Admissions Manager

Royal Collection Trust
Visitor Experience
Windsor Castle
Permanent
£23,500 per annum
37.5 hours per week, Monday to Sunday

It's inspiring the team who sell a magnificent experience

It's the collaboration and community spirit. And it's helping millions enjoy world renowned buildings and beautiful art. This is what makes working for Royal Collection Trust so special.

The magnificence of Windsor Castle attracts millions of people from across the world every year. Whether they’re selling the ticket that starts it all, or sharing information to enhance a visit, our Ticket Sales team helps ensure an exceptional experience.

Supporting the Admissions Manager with day-to-day operational management, you'll also motivate and guide the team, monitor progress and support ongoing personal development, inspiring them to deliver their very best and achieve challenging sales targets.

Every day, you'll engage with the team, make sure they have the information they need to meet the day's demands, co-ordinate roles and be the first port of call for any queries.

It’s a busy environment and no two days will be the same. But whether you're recruiting and training new team members, acting as Duty Manager or helping build relationships with our regular tour operators, you'll ensure the team are ready to offer an outstanding visitor experience.

With a strong track record of managing a team in a target-driven, customer service environment, you're exactly who we're looking for.

With a hands-on management style, coaching skills and a passion for sales, you'll know how to get the best out of a team, inspiring them to achieve results.

You're a natural team player who is confident communicating with all kinds of people.

You're extremely capable when it comes to IT, confident using a range of systems and with good numeracy skills too.  

Used to working at pace, you'll be able to remain calm under pressure and use good judgement to resolve a range of queries and problems.

And with outstanding organisation skills, you'll meet deadlines and work flexibly even at our busiest times.

Above all, you're committed to creating the kind of customer experience that leaves a lasting and positive impression.

Interviews will be held w/c 28 October 2019
Vacancy Closing Date: 24/10/2019, 23:55