Product Manager (Collection Online)

It’s connecting people to history and heritage.
It’s being at the forefront of online innovation. And it’s the satisfaction of delivering a user-focused digital experience in a world-class cultural institution. This is what makes working for Royal Collection Trust so exceptional.

As the Product Manager for Collection Online, you’ll play a pivotal role in developing and managing a digital platform that brings the Royal Collection to a global audience. From overseeing the product roadmap to ensuring an exceptional user experience, you’ll deliver excellence in an environment that values creativity, collaboration, and innovation.

Key Responsibilities:

• Lead the delivery of the Collection Online (COL) digital platform, managing priorities, budgets, timelines, and resources.
• Collaborate with web agencies and stakeholders to design, develop, and test user-focused, accessible, and sustainable solutions.
• Conduct usability and accessibility testing, ensuring the platform meets agreed goals, standards, and KPIs at launch and beyond.
• Optimise platform performance through data-driven decisions, integrating SEO best practices and analytics tools.
• Oversee content delivery platforms and integrations while managing stakeholder communications to align with organisational objectives.

Essential Criteria:

• Proven product management experience, including handling complex digital projects and meeting tight deadlines.
• Ability to analyse and translate insights from user testing, stakeholder requests and analytics into actionable priorities for web agency.
• Familiarity with user-centered design methodologies, including conducting user research and usability testing.
• Strong communication skills, with the ability to work effectively across teams and manage diverse stakeholders.

We know that to deliver our best work; we need to feel at our best. That’s why at the Royal Household we offer a generous benefits package designed to support your wellbeing and life priorities. 

Enjoy 25 days annual leave, rising to 30 days (plus bank holidays) dependent on the length of time you have worked for us.

Our excellent non-contributory pension plan (we’ll contribute 15% and you can contribute more if you wish) is highly valued by our employees, as is complimentary lunch on-site to keep you fuelled throughout the day.

We also offer a range of leave options to support your life priorities, such as parental pay and leave and volunteering days, as well as benefits to support your physical and mental wellbeing.

Other perks include 20% off at our Royal Collection Trust Shops and complimentary admission tickets across all our locations, along with many more exclusive employee discounts.

Find out more about the full range of benefits available to our employees here.